Experience

Clerk II
Kent County Health Department, Grand Rapids, MI
02/2024 – 09/2025
• Managed intake flow for 22–40 clients daily, improving check-in efficiency and documentation accuracy in a regulated healthcare setting.
• Coordinated dual clinic calendars and appointment types, reducing scheduling conflicts and service delays.
• Ensured HIPAA-compliant records while collaborating with an 8-member medical team.
• Provided bilingual (English/Spanish) client support to increase accessibility and clarity.

‍Women’s Department Coordinator / Associate
TJ Maxx, Grand Rapids, MI
10/2022 – 12/2023
• Supported operations across 6 departments in a high-volume retail environment, maintaining structured merchandising systems.
• Assisted hundreds of customers daily during peak shifts, strengthening service efficiency.
• Trained 8–10 associates annually, improving onboarding clarity and cross-department adaptability.

‍Secretary
Burton Middle School, Grand Rapids, MI
01/2021 – 10/2021
• Managed records for ~400 students, improving documentation reliability through structured digital systems.
• Processed 3–4 monthly transfers while ensuring FERPA compliance and accurate tracking.
• Coordinated bilingual communication to improve accessibility for families and external districts.

Projects

Modulo — Sustainable Furniture App & Responsive Website | Portfolio
• Conducted 9 user interviews and cross-platform usability testing (iOS, mobile web, desktop).• Developed personas, journey maps, user flows, and product map to guide IA and interaction decisions.• Designed low- and high-fidelity prototypes addressing key drop-off points and improving navigation clarity.• Built reusable UI components to ensure cross-device consistency.

BloomBuddy — Mobile Habit App | Portfolio
• Conducted competitive analysis of 4 apps to define usability direction.• Built low- and high-fidelity prototypes in Figma and iterated through 5-user usability testing.

Amazon Checkout UX Research | Portfolio
• Led qualitative research with 8 participants, identifying 5 recurring usability friction points.• Synthesized findings into 3 research-backed recommendations to improve checkout clarity and efficiency.